Who we are
Bloom & Balm sells skincare, beauty and wellness products and treatments. This policy explains what personal information we collect when you use this website, why we collect it and how we look after it. Our address is 22 Blossom Street Retail Quarter, Leeds, LS2 7QR, United Kingdom.
What we collect
- Contact details you give us: name, email address, phone number and delivery address
- Order details: what you buy, how you pay (we never see or store full card numbers) and your order history
- Messages you send through our contact form or by email
- Technical information such as your browser, device and pages visited, collected through cookies
How we use it
- To process and deliver your orders and handle returns
- To answer your questions and give you advice
- To send newsletters and offers, only if you have opted in; you can unsubscribe at any time
- To keep the website secure and understand how it is used
Cookies
We use essential cookies to run the shop (for example your basket) and optional analytics cookies to improve it. You can control cookies in your browser settings.
Sharing your information
We share only what is needed with trusted partners who help us run the shop, such as our e-commerce platform, payment providers and delivery companies. We never sell your personal information.
How long we keep it
We keep order records for as long as the law requires for tax and accounting, and other information only for as long as we need it.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Contact us through the Contact Us page and we will reply within one month.