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FAQ

Orders & delivery

Standard UK delivery takes 2–3 working days and is free on orders over $35. Next-day delivery is available for orders placed before 3pm.

Returns

Unopened items can be returned within 30 days for a full refund. If a product doesn't suit your skin, contact us — we'll always try to help.

Skin consultations

Every order includes a free online consultation with one of our skin experts. Book through the Book a Treatment page.

Are your products cruelty-free?

Yes. Every brand we stock is cruelty-free, and most are vegan.

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